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Facebook, Instagram and WhatsApp suffer major global outages


Gifted One
Staff member
Apr 16, 2021
Perched on a rock in Canada
Facebook, Instagram and WhatsApp are experiencing global outages, leaving users around the world unable to communicate on the platforms.

According to the website DownDetector, users began reporting outage issues at around 11:20 a.m. EDT.

Many users get an “IP address could not be found” message when trying to load Facebook, while Instagram and WhatsApp users couldn't refresh their feeds or send any new messages on those apps. Instagram and WhatsApp are owned by Facebook.

All three platforms continue to be down as of Monday evening.

"We're aware that some people are having trouble accessing our apps and products," Facebook said on Twitter. "We're working to get things back to normal as quickly as possible, and we apologize for any inconvenience."

Facebook did not say what might be causing the outage.

"We have seen things like this happen before. But they've been very localized, they've been in particular regions or within particular platforms," cybersecurity expert Ritesh Kotak told CTV News Channel on Monday. "I can't remember a time where there was a global outage of all three platforms where everything just completely shut down."

Kotak said the problem seems to be that Facebook's Domain Name System (DNS) records were changed. The internet's DNS is what translates a web address such as "Facebook.com" and directs users to the correct IP address. If the company's DNS records have changed, apps and web addresses wouldn't be able to locate the platforms.

"What seems to have happened is the records have been either deleted or they've been changed," Kotak said.

The problem was likely a result of human error, he said.

Facebook is also going through a separate crisis.

Whistleblower Frances Haugen, a former Facebook product manager, provided The Wall Street Journal with internal documents that she says exposes Facebook's awareness of harms caused by its products and decisions. Haugen went public on “60 Minutes” on Sunday and is scheduled to testify before a U.S. Senate subcommittee on Tuesday.

Haugen also revealed herself to be the anonymous person who filed complaints with federal law enforcement alleging that Facebook's own research shows how it magnifies hate and misinformation, leads to increased polarization and that Instagram, specifically, can harm teenage girls' mental health.


Couldn't happen to a better bunch IMHO.